![]() ![]() We offer limited warranties on all items (learn more in our Warranty Information). No returns will be accepted for all cards, cords, handsets, voicemail cards/units, hard drives, cabinets, key service units (KSU), wall mounts/kits, batteries, power adapters, and cordless phones. For more details on our warranties, please see Warranty Information.Īll Sales Are Final. Nortel Call Pilot and Nortel Flash voicemail equipment is covered under a one year warranty. Anything returned after 14 days of receiving an item will not be eligible for return or exchange.Įxception: Power supplies are covered by a 30-day warranty, cordless phones are covered by a 90-day warranty, and voicemail cards/units with hard drives are covered by a 30-day warranty. All returns are subject to a 25% restocking fee. Reseller Returns:, Inc offers 14 days for returns and exchanges on most new and refurbished products (see exception below) in its packaging* within 14 days of receipt. Any orders cancelled on the same day will be returned in full. We incur credit card and service processing fees that equal to the amount deducted. ![]() ![]() Anything returned after 30 days of receiving an item will not be eligible for return or exchange.Ĭanceled Orders: For orders canceled before the purchased product ships, a 4% service fee will be deducted from the purchase price. , Inc offers 30 days for returns and exchanges on most new and refurbished products (see exception below) in its packaging* within 30 days of receipt. Seamless integration – works in conjunction with existing OSS or NMS systems Performance reporting– provides unprecedented visibility into the call quality and the performance of the VoIP network Scalability – one to many with multi-node support and remote upgradesĬarrier Class – high availability for carrier-grade installationsĮasy to use – GUI-based tools for technicians of all levels to utilize immediatelyĭata rich – knowledgebase management systems provides a vast library for troubleshooting and problem source identification Improved customer satisfaction – faster trouble resolutionįlexibility – configuration, management and monitoring modules Simplified troubleshooting – MOS statistics, LAN/WAN problem isolation signaling capture, VoIP knowledgebase OPEX savings – faster installs, fewer truck rolls, 60% shorter technical support calls Plug & Dial - Improve "out of box" user experience Plug & Dial - Reduce installation times - from hours to minutes Plug & Dial - Eliminate pre-staging of IP phones ![]() Tiered administration privileges and multiple user accounts High availability with optional dual redundant, hot swappable AC or DC power supplies Image management and group upgrades for multiple nodes Local EdgeMarc storage of configuration files Secure transfer of User Agent authentication credentials Proactive notification of poor call quality using SNMP traps or emailĬall signaling capture and analysis for advanced troubleshooting (call-ladders MOS (mean opinion score) statistics capture - continuous and historical Features include 6400 chassis, node status, configuration backup/restore, upgrades plus the EdgeView Monitoring feature module.Īutomated plug & dial setup of IP phones, EdgeMarc and EdgeConnect devicesĬonfiguration/setup of CPE including EdgeMarc, EdgeConnect, and IP phones The 6400 EdgeView VoIP Support System - 100 node license. The VoIP Support System offers proven operational savings and allows services provider and enterprise customers to easily scale their VoIP service through the central management of Edgewater Networks' EdgeMarc, EdgeConnect, and EdgeProtect Series products. The award-winning EdgeView VoIP Support System and EdgeView Reports Server are a critical solution for service providers and enterprises looking for faster installation times and to better monitor/manage VoIP quality. ![]()
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